Shipping policy

Shipping & Delivery Policy

Last updated: September 2026

At The Scenery, each order is carefully prepared and handled to ensure that your pieces arrive safely and in the condition intended.

UAE Delivery

We currently offer delivery across the United Arab Emirates.

Our standard delivery charges are:

  • Orders below AED 3,500: AED 80
  • Orders of AED 3,500 and above: Complimentary standard delivery

Standard delivery is generally completed within 3–5 business days from order confirmation.

Delivery times are estimates and may vary depending on the delivery location, product size, accessibility, order requirements, public holidays and circumstances outside our reasonable control.

Large, Heavy & Fragile Pieces

Many of The Scenery’s pots and planters are handcrafted, oversized, heavy or fragile and require careful handling.

For certain pieces, our team or delivery partner may contact you before delivery to coordinate suitable arrangements.

Customers are responsible for ensuring that the delivery location is reasonably accessible for the products ordered, including suitable access through entrances, corridors, lifts, stairways and other relevant areas.

If you are unsure whether a particular piece can be delivered to your location, please contact us before placing your order.

Warehouse Pickup

Complimentary warehouse pickup is available from The Scenery Warehouse in Sharjah.

Orders selected for pickup are generally ready within 24 hours.

Please wait until you receive a Ready for Pickup notification before visiting the warehouse.

Please bring your order confirmation when collecting your purchase.

Delivery Information & Access

Customers are responsible for providing complete and accurate:

  • Name and contact information;
  • Delivery address;
  • Building, villa or unit details; and
  • Any access information reasonably required to complete the delivery.

Where delivery cannot be completed due to incorrect or incomplete information, restricted access, the absence of an authorised recipient or another circumstance attributable to the customer, an additional delivery charge may apply to arrange redelivery.

Plants & Flowers

Plants and flowers are living and perishable products. Natural variations in size, shape, colour, foliage and growth pattern are to be expected.

Please ensure that someone is available to receive living products where required, as The Scenery cannot be responsible for deterioration resulting from unreasonable delays in receiving or caring for a successfully delivered order.

Our separate Returns & Refunds Policy applies to damaged, defective or incorrectly supplied plants and flowers.

Delivery Delays

Occasionally, delivery may be delayed due to circumstances outside our reasonable control.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you using the information provided with your order.

Order Changes

If you need to change your delivery details after placing an order, please contact us as soon as possible at info@thescenery.net.

We will make reasonable efforts to accommodate changes before dispatch. Once an order has been dispatched, changes may not be possible and additional delivery charges may apply.

International Shipping

At present, our standard online delivery service is intended for UAE orders.

For international, project or special delivery enquiries, please contact The Scenery before placing your order so that availability, transportation and applicable charges can be assessed.